Frequent Questions
THE CARD I AM TRYING TO PAY WITH DOES NOT WORK, WHAT CAN I DO?
First of all, check that you are entering your card details correctly. If the problem persists, contact your bank to confirm that your card is enabled for online purchases; otherwise, request its activation. If you cannot complete the purchase of your tickets by card, you can opt for payment by bank transfer. For any questions or queries, do not hesitate to contact us and we will be happy to help you solve the problem.
WHAT PAYMENT METHODS ARE THERE?
Bank card.
Bank transfer.
Bizum
Google Pay
Apple Pay
ARE THE SEATS TOGETHER?
When you buy or reserve through TAQUILLATOROSMAESTRANZA.COM, all the tickets purchased on our website are consecutive, that is, they will be together. However, in the case of purchases of a large number of tickets, for example, more than 8 units, we will do our best to assign them together or, failing that, as close as possible.
HOW LONG DOES IT TAKE TO RECEIVE THE TICKETS?
TAQUILLATOROSMAESTRANZA.COM guarantees that your tickets will always arrive on time for the event. Our 15 years of experience in the sector allow us to offer this level of security. In some cases, for bullfights marked with the “last minute” symbol, or in situations where a delivery address is not available, a TAQUILLATOROSMAESTRANZA.COM representative will personally deliver the tickets near the venue where the event is held.
IS THE PRICE THAT APPEARS ON THE WEBSITE THE FINAL PRICE?
Yes, the prices that appear on our website are final. The only additional charges will be for home or hotel delivery if necessary. If your order includes shipping costs, they will be detailed and displayed before making the payment to avoid misunderstandings or inconveniences. In this way, the user will always be clear about the total cost of their tickets, including shipping costs.
CAN THE TICKETS BE DELIVERED TO THE HOTEL?
Yes, but it is very important that you provide us with the name and address of the hotel so that we can leave the tickets at reception. This is the most recommended option for international clients.
INVOICES FOR PURCHASES?
Yes, it is advisable to request them.
CAN CHILDREN ATTEND BULLFIGHTING EVENTS?
Normally, this decision depends on the autonomous community where the event is held. We recommend that the client contact us directly for more details.
DO CHILDREN HAVE TO PAY?
Yes, for all bullfighting events.
CAN I KNOW THE EXACT LOCATION OF MY SEATS?
No, it is not necessary. TAQUILLATOROSMAESTRANZA.COM guarantees that you will receive tickets in the category you have selected or, in the event of an error or unavailability, in a higher category. If this is not possible, we will refund the full amount of your order.